Terms & Conditions

1. Support And Maintenance

Markzmania will take responsibility to maintain, develop, and update a client’s website, SEO, and manages several marketplaces like Amazon, Flipkart, Meesho, Etsy, eBay, etc.

• Website & Technical Maintenance: Routine core updates, security patches, SSL renewals, daily off-site cloud backups, bug fixes, and server uptime monitoring.
• Search Engine Optimization (SEO): Continuous monitoring of Google search algorithm updates, keyword tracking, technical crawl audits, on-page optimization, and white-hat link architecture.
• Marketplace Management: Catalog listing optimization, inventory sync, price updates, deal participation, brand store management, and account health monitoring on Amazon, Flipkart, Meesho, Etsy, and eBay.
• SLA & Support Hours: Standard technical support is available Monday through Saturday from 9:30 AM to 6:30 PM IST. Emergency server downtime or critical security incidents receive priority response within 2 hours.

2. Content & Intellectual Property Liability

Markzmania will not be liable for any content on the client’s website or digital channels.

• Client Content Ownership: The client assumes 100% legal responsibility and liability for the accuracy, legality, copyright, trademark, licensing, and truthfulness of all text, images, logos, product descriptions, pricing, medical/financial claims, and data provided to Markzmania for publication.
• Indemnification: The client agrees to defend, indemnify, and hold harmless Markzmania, its directors, employees, and affiliates from any legal claims, copyright disputes, trademark infringements, or government penalties arising out of content supplied by or published on behalf of the client.
• Prohibited Content: Markzmania reserves the right to refuse service or remove any content that is illegal, defamatory, fraudulent, infringes on third-party intellectual property, or violates Indian advertising and digital media regulations.

3. Quotation & Scope of Work

The price mentioned in quotation will be according to the services mentioned in quotation. In case any additional services provided to the clients then that will be included in your quotation.

• Defined Scope: Each quotation, proposal, or Statement of Work (SOW) outlines the exact deliverables, milestone phases, timelines, and commercial terms agreed upon between Markzmania and the client.
• Out-of-Scope Additions: Any requests for additional website pages, bespoke custom code integrations, third-party software licenses, extra photoshoot looks, or scope expansions beyond the original quotation will be itemized in a written addendum and billed accordingly before implementation.
• Quotation Validity: Formal quotations provided by Markzmania remain valid for 30 calendar days from the date of issuance.

4. Photography And Graphics

Markzmania can use photos/images for developing your website.

• Creative Production & Asset Utilization: Markzmania utilizes commercial photography, licensed stock imagery, bespoke vector graphics, 3D mockups, and client-supplied media to engineer high-converting web and advertising assets.
• Asset Handover: Upon receipt of full project payment, all final high-resolution graphics, edited media, and vector brand deliverables created specifically for the client transfer to client ownership.
• Portfolio Rights: Unless restricted by a separate written Non-Disclosure Agreement (NDA), Markzmania reserves the right to display completed websites, graphic designs, and anonymized performance case studies in our agency portfolio and marketing showcases.

5. Confidentiality & Data Privacy

We will maintain complete confidentiality of our clients. We will never share your personal information, email id and other contact details to the third party.

• Non-Disclosure Commitment: All proprietary business strategies, customer databases, sales metrics, marketplace credentials, server access keys, and campaign data shared with Markzmania are held in strict commercial confidence.
• Data Security: We enforce enterprise access controls, encrypted password vaults, and secure cloud protocols to safeguard client data against unauthorized access.
• No Third-Party Data Selling: Under no circumstances does Markzmania sell, rent, lease, or distribute client contact details, email addresses, or proprietary files to external advertisers or brokers.

6. Payments & Invoicing

Markzmania accepts payment through cheque, net banking, demand drafts, and Razorpay.

• Accepted Payment Modes:
  • Cheque & Demand Drafts (DD): Payable to Markzmania.
  • Electronic Net Banking: Direct NEFT / RTGS / IMPS bank transfers.
  • Razorpay Gateway: Credit cards, debit cards, corporate cards, and UPI (Google Pay, PhonePe, Paytm).
• Project Payment Structure: Custom web development, branding, and video production assignments typically require a 50% advance deposit upon project initiation, with the remaining balance due upon milestone completion or prior to final production deployment.
• Monthly Retainers: Digital marketing, SEO, and marketplace management retainers are invoiced at the start of each 30-day billing cycle and are payable within 7 calendar days of invoice date.
• Advertising Budgets: Paid media spend for Google Ads, Meta Ads (Facebook/Instagram), and Amazon PPC is billed directly to the client's registered credit card/payment method on the respective advertising platform.
• GST & Taxation: All commercial fees are subject to applicable Goods and Services Tax (GST) as mandated by the Government of India. Official GST tax invoices will be issued for all payments.

7. Termination & Cancellation Policy

Ongoing retainer services may be cancelled by either party with a written 30-day advance notice via official email. In the event of early project termination, the client shall be billed for all work completed up to the termination date. Advance deposits for project-based development are non-refundable once design and development work has commenced.

8. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of India. Any legal actions, disputes, or claims arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the competent courts in Varanasi, Uttar Pradesh, India.